{"id":5982,"date":"2025-01-15T11:02:51","date_gmt":"2025-01-15T16:02:51","guid":{"rendered":"https:\/\/lara-lms.com\/?page_id=5982"},"modified":"2025-01-15T11:03:55","modified_gmt":"2025-01-15T16:03:55","slug":"support","status":"publish","type":"page","link":"https:\/\/lara-lms.com\/en\/support\/","title":{"rendered":"Technical support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section content_placement=&#8221;middle&#8221; background_position=&#8221;center top&#8221; section_separator_bottom=&#8221;true&#8221; section_separator_svg_bottom=&#8221;double_wave_1&#8243; section_separator_bottom_height=&#8221;5&#8243; css=&#8221;.vc_custom_1734706188258{padding-top: 150px !important;padding-bottom: 150px !important;background: #ffffff url(https:\/\/lara-lms.com\/wp-content\/uploads\/2024\/12\/Hero_Femme1_2024_V01.jpg?id=5843) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-color: #d3d3d3 !important;}&#8221; section_separator_bottom_color_1=&#8221;#21B685&#8243;][vc_row][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;1&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1 class=\"p1\" style=\"color: #21b685;\"><strong>Unrivalled technical support, a key success factor<\/strong><\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Are you short on time? And you&#8217;re afraid of adding another layer of management to deal with the various problems that can arise on your platform?<\/p>\n<p><strong>Don&#8217;t worry about it! We&#8217;ve got a support team to do it for you, and to support you and your users on a daily basis. Focus on the essentials.<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; section_separator_bottom=&#8221;true&#8221; section_separator_svg_bottom=&#8221;double_wave_1&#8243; section_separator_bottom_height=&#8221;10&#8243; css=&#8221;.vc_custom_1734539007841{background-color: #21b685 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;assist&#8221; section_separator_bottom_color_1=&#8221;#F6F6F6&#8243;][vc_row css=&#8221;.vc_custom_1734538792724{padding-bottom: 25px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\">#bklyn_btn_69d2718d4860b .bklyn-btn { color:#21B685 !important; border-radius:10px !important; background-color:#ffffff !important; }#bklyn_btn_69d2718d4860b .bklyn-btn:hover{ color:#000000 !important; }#bklyn_btn_69d2718d4860b .bklyn-btn:focus{ color:#000000 !important; }#bklyn_btn_69d2718d4860b .bklyn-btn:active { color:#000000 !important; }#bklyn_btn_69d2718d4860b a.bklyn-btn { font-weight:bold !important; }#bklyn_btn_69d2718d4860b.bklyn-btn-header a.bklyn-btn { font-weight:bold !important; }#bklyn_btn_69d2718d4860b.bklyn-btn-header a.bklyn-btn span { font-weight:bold !important; }<\/style><div id=\"bklyn_btn_69d2718d4860b\" class=\"bklyn-btn-holder  bklyn-btn-center bklyn-btn-tablet-center bklyn-btn-mobile-center\"><a title=\"Soumettre un billet\"   href=\"https:\/\/monassistance.sviesolutions.com\/en\/support\/tickets\/new\" target=\"_blank\" class=\"bklyn-btn  bklyn-btn-normal\" ><span class=\"ut-btn-text\">Submit a ticket<\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\">#bklyn_btn_69d2718d48688 .bklyn-btn { color:#21B685 !important; border-radius:10px !important; background-color:#ffffff !important; }#bklyn_btn_69d2718d48688 .bklyn-btn:hover{ color:#000000 !important; }#bklyn_btn_69d2718d48688 .bklyn-btn:focus{ color:#000000 !important; }#bklyn_btn_69d2718d48688 .bklyn-btn:active { color:#000000 !important; }#bklyn_btn_69d2718d48688 a.bklyn-btn { font-weight:bold !important; }#bklyn_btn_69d2718d48688.bklyn-btn-header a.bklyn-btn { font-weight:bold !important; }#bklyn_btn_69d2718d48688.bklyn-btn-header a.bklyn-btn span { font-weight:bold !important; }<\/style><div id=\"bklyn_btn_69d2718d48688\" class=\"bklyn-btn-holder  bklyn-btn-center bklyn-btn-tablet-center bklyn-btn-mobile-center\"><a title=\"Base de connaissances\"   href=\"https:\/\/monassistance.sviesolutions.com\/en\/support\/solutions\" target=\"_blank\" class=\"bklyn-btn  bklyn-btn-normal\" ><span class=\"ut-btn-text\">Access our knowledge base<\/span><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1734538413661{background-color: #f6f6f6 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;assist&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated  clearfix\"><style type=\"text\/css\">#ut_am_69d2718d4a501 { opacity: 1; }#ut_am_wrap_69d2718d4a502 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d2718d4a502 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d2718d4a502 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d2718d4a502 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d2718d4a502 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d2718d4a502\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d2718d4a503\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d2718d4a501\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 4482 3117'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\" width=\"4482\" height=\"3117\" alt=\"Photo d&#039;un utilisateur dans un bureau avec un casque d&#039;\u00e9coute\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Benefit from our day-to-day technical support<\/h2>\n<p>[\/vc_column_text][vc_column_text]Our real-time support service is part of our goal to ensure the success of your implementation and to support the use of your learning management system. That&#8217;s why it&#8217;s automatically included in your package for you and your learning portal administrators.<\/p>\n<p>What&#8217;s more, you also have <strong>the option of extending it to all your trainers, all your users, and even all your learners*<\/strong>, so you can offer your customers an impeccable experience.<\/p>\n<h6>*Premium assistance is available as an optional extra.<\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\">A transparent service<\/h2>\n<p>[\/vc_column_text][vc_column_text]At any time, you have access to all requests made to technical support by your administrators and users. Why do we do this? For the sake of transparency, and above all, to enable you to:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Validate the L\u00e4ra team&#8217;s compliance with service levels (SLAs) and response times<\/li>\n<li class=\"li1\">Understand the nature of your users&#8217; requests and problems<\/li>\n<li class=\"li1\">Generate statistics on these requests and problems<\/li>\n<li class=\"li2\">Keep up to date with your users&#8217; evaluations and satisfaction with your services<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated  clearfix\"><style type=\"text\/css\">#ut_am_69d2718d4c348 { opacity: 1; }#ut_am_wrap_69d2718d4c349 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d2718d4c349 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d2718d4c349 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d2718d4c349 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d2718d4c349 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d2718d4c349\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d2718d4c34a\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d2718d4c348\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\" width=\"433\" height=\"419\" alt=\"Illustration du processus d&#039;implantation L\u00e4ra LMS, discussions, \u00e9changes et configuration\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; section_separator_top=&#8221;true&#8221; section_separator_svg_top=&#8221;double_wave_1&#8243; css=&#8221;.vc_custom_1734537381775{background: #f6f6f6 url(https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Lara_Background_Black_V04.jpg?id=3911) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;assist&#8221; section_separator_top_color_1=&#8221;#F6F6F6&#8243;][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1734537567857{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated  clearfix\"><style type=\"text\/css\">#ut_am_69d2718d4e1dd { opacity: 1; }#ut_am_wrap_69d2718d4e1de .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d2718d4e1de .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d2718d4e1de { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d2718d4e1de { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d2718d4e1de { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d2718d4e1de\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d2718d4e1df\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d2718d4e1dd\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 600 226'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\" width=\"600\" height=\"226\" alt=\"Logo L\u00e4ra LMS blanc fond transparent\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"color: #21b685;\">L\u00e4ra technical assistance at a glance<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul class=\"ul1\" style=\"text-align: left; color: white;\">\n<li class=\"li1\">Available 7 days\/ 7, 365 days \/ year<br \/>\nEvery day from 7:30 a.m. to 10 p.m.<br \/>\nInquiries by :<\/li>\n<li class=\"li1\">\n<ul class=\"ul1\" style=\"text-align: left; color: white;\">\n<li class=\"li1\"><span class=\"s2\">Phone<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Chat<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">E-mail<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">On your portal<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Bilingual service, English and French<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Average response time by telephone: 25.5 seconds<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">97% of requests resolved within 4 hours<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Continuous service for you and your learners, with full tracking<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Ticketing system for all your users&#8217; requests<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Instant escalation of urgent technical requests<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Training service for your administrators and learners<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section content_placement=&#8221;middle&#8221; background_position=&#8221;center top&#8221; section_separator_bottom=&#8221;true&#8221; section_separator_svg_bottom=&#8221;double_wave_1&#8243; section_separator_bottom_height=&#8221;5&#8243; css=&#8221;.vc_custom_1734706188258{padding-top: 150px !important;padding-bottom: 150px !important;background: #ffffff url(https:\/\/lara-lms.com\/wp-content\/uploads\/2024\/12\/Hero_Femme1_2024_V01.jpg?id=5843) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-color: #d3d3d3 !important;}&#8221; section_separator_bottom_color_1=&#8221;#21B685&#8243;][vc_row][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;1&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text] Unrivalled technical support, a key success factor [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Are you short on time? And you&#8217;re afraid of adding another layer of management to deal with the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5982","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Take advantage of L\u00e4ra technical support to focus on the essentials<\/title>\n<meta name=\"description\" content=\"Simplify your platform management with L\u00e4ra technical support. 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