{"id":4678,"date":"2019-04-25T15:02:49","date_gmt":"2019-04-25T19:02:49","guid":{"rendered":"https:\/\/lara-lms.com\/implantation\/"},"modified":"2023-01-30T15:37:18","modified_gmt":"2023-01-30T20:37:18","slug":"implementation","status":"publish","type":"page","link":"https:\/\/lara-lms.com\/en\/implementation\/","title":{"rendered":"Implementation and technical support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section content_placement=&#8221;middle&#8221; background_position=&#8221;center top&#8221; section_separator_bottom_height=&#8221;3&#8243; css=&#8221;.vc_custom_1565281386036{border-bottom-width: 1px !important;padding-top: 150px !important;padding-bottom: 150px !important;background: #ffffff url(https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/04\/Lara_Apropos_Background_V02.jpg?id=3434) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-bottom-color: #d3d3d3 !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_row][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;1&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1 class=\"p1\" style=\"color: #21b685;\"><span class=\"s1\"><strong>Implementation services and technical support <\/strong>to support you and your users<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><span class=\"s1\">Introducing a new digital solution into a work environment comes with its share of management and compromise. That\u2019s why, when you choose L\u00e4ra, you aren\u2019t just receiving the system. You\u2019re also benefiting from the support of a team of experts. They\u2019ll use their know-how to guide you through setting up and using your learning management system. <\/span><\/p>\n<p class=\"p1\" style=\"text-align: left;\"><span class=\"s1\">See how the L\u00e4ra team supports and advises you from day one. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; parallax=&#8221;content-moving&#8221; css=&#8221;.vc_custom_1565098927618{background-image: url(https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/07\/Lara_Header_Main3.jpg?id=3805) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 2px !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee3383747ed { opacity: 1; }#ut_am_wrap_69ee3383747ee { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee3383747ee { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee3383747ee { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee3383747ee\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee3383747ef\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee338374826399852845-2582 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee338374826399852845-2582 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee338374826399852845-2582 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee338374826399852845-2582\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee3383747ed\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 600 226'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\" width=\"600\" height=\"226\" alt=\"Logo L\u00e4ra LMS blanc fond transparent\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\" style=\"color: white;\"><span class=\"s1\"><strong>Set up L\u00e4ra in four phases, and get support along the way<\/strong> so you can better achieve your goals<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\" style=\"color: #fff;\"><span class=\"s1\">Installing and rolling out a new LMS is no easy task. It requires preparation, attention to detail, and management of all the stages and changes that come with it. <\/span><\/p>\n<p class=\"p1\" style=\"color: #fff;\"><span class=\"s1\">So we came up with a complete implementation process to lighten your workload and make it easier for you to get started. During its four phases and preparatory workshops, our specialists and a dedicated resource will guide you step by step. <\/span><\/p>\n<p class=\"p1\" style=\"color: #fff;\"><span class=\"s1\">Our team\u2019s job is to help you define your needs and challenges, then integrate and configure L\u00e4ra\u2019s tools and features to match. We\u2019ll support you until you can run your daily operations pretty much independently. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; parallax=&#8221;content-moving&#8221; hide_on_desktop=&#8221;true&#8221; hide_on_tablet=&#8221;true&#8221; css=&#8221;.vc_custom_1568750907441{border-top-width: 1px !important;border-bottom-width: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-top-color: #d3d3d3 !important;border-top-style: solid !important;border-bottom-color: #d3d3d3 !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221; el_name=&#8221;Mobile&#8221;][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564426445024{border-bottom-width: 1px !important;border-bottom-color: #bfbfbf !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee3383766a8 { opacity: 1; }#ut_am_wrap_69ee3383766a9 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee3383766a9 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee3383766a9 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee3383766a9\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee3383766aa\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee3383766bc926440940-4147 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee3383766bc926440940-4147 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee3383766bc926440940-4147 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee3383766bc926440940-4147\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee3383766a8\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\" width=\"433\" height=\"419\" alt=\"Illustration de la premi\u00e8re phase d&#039;implantation L\u00e4ra, D\u00e9marrage du projet.\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 1 \u2014<span class=\"Apple-converted-space\">\u00a0 Start-up<\/span><\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Before we get started, it\u2019s best to make sure our teams are on the same page. That\u2019s why, during the start-up period, we included:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">A start-up meeting<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">A project manual<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">A kick-off meeting<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">These meetings and tools allow you to: <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Share your goals and make sure they\u2019re understood<\/li>\n<li class=\"li1\">Clarify the roles and responsibilities of everyone involved in the project<\/li>\n<li class=\"li1\">Define the implementation schedule<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1565619496625{border-bottom-width: 1px !important;border-bottom-color: #bfbfbf !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837863b { opacity: 1; }#ut_am_wrap_69ee33837863c { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837863c { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837863c { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837863c\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837863d\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837864b702671479-4155 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837864b702671479-4155 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837864b702671479-4155 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837864b702671479-4155\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837863b\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\" width=\"433\" height=\"419\" alt=\"Illustration de la deuxi\u00e8me phase d&#039;implantation L\u00e4ra, Analyse et architecture.\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 2 \u2014 Analysis and architecture<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">In this phase, you\u2019ll participate in our workshops. They help us understand your challenges and realities, then communicate your options for overcoming them. They help you think things through and make the right choices. This is the starting point for many projects and even more decisions.<\/span><\/p>\n<p class=\"p2\"><strong>Preparatory workshops: understanding your challenges and making the right decisions<\/strong><\/p>\n<p class=\"p3\"><span class=\"s1\">Here\u2019s a brief, non-exhaustive outline of the points covered during the L\u00e4ra preparatory workshops. Not all of these workshops are mandatory and they may vary depending on your particular situation.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564426505000{border-bottom-width: 1px !important;border-bottom-color: #bfbfbf !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837a4ac { opacity: 1; }#ut_am_wrap_69ee33837a4ad { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837a4ad { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837a4ad { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837a4ad\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837a4ae\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837a4bc918200900-4166 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837a4bc918200900-4166 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837a4bc918200900-4166 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837a4bc918200900-4166\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837a4ac\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\" width=\"433\" height=\"419\" alt=\"Illustration de la troisi\u00e8me phase d&#039;implantation L\u00e4ra implantation et configuration\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 3 \u2014 Implementation<\/span><\/h2>\n<p class=\"p2\"><span class=\"s1\">Once you\u2019ve made your decisions during the workshops, our team will configure your system:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Authentication methods<\/li>\n<li class=\"li2\">Customization<\/li>\n<li class=\"li2\">Payment methods<\/li>\n<li class=\"li2\">Registration management rules<\/li>\n<li class=\"li2\">Transactional reporting<\/li>\n<li class=\"li2\"><span class=\"s1\">Etc. <\/span><\/li>\n<\/ul>\n<p class=\"p2\"><span class=\"s1\">Once this programming is done, you\u2019ll be on a good footing to start your adventure. And remember: wherever you are in the implementation process, you are never alone. We\u2019re here to help you and answer all your questions.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564426510829{border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837c3ba { opacity: 1; }#ut_am_wrap_69ee33837c3bb { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837c3bb { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837c3bb { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837c3bb\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837c3bc\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837c3c9983176532-4158 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837c3c9983176532-4158 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837c3c9983176532-4158 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837c3c9983176532-4158\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837c3ba\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\" width=\"433\" height=\"419\" alt=\"Illustration de la quatri\u00e8me phase d&#039;implantation L\u00e4ra Formation et gestion du changement\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 4 \u2014 Training and change management<\/span><\/h2>\n<p class=\"p2\"><span class=\"s1\">If you have a broad implementation plan or a large organization, you can also benefit from support and training. It allows you to train and support your administrative users with the practical changes related to the arrival of a new solution like L\u00e4ra. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; parallax=&#8221;content-moving&#8221; hide_on_mobile=&#8221;true&#8221; css=&#8221;.vc_custom_1568750933955{border-top-width: 1px !important;border-bottom-width: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-top-color: #d3d3d3 !important;border-top-style: solid !important;border-bottom-color: #d3d3d3 !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221; el_name=&#8221;Computer&#8221;][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564426445024{border-bottom-width: 1px !important;border-bottom-color: #bfbfbf !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 1 \u2014<span class=\"Apple-converted-space\">\u00a0 <\/span>Start-up<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Before we get started, it\u2019s best to make sure our teams are on the same page. That\u2019s why, during the start-up period, we included:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">A start-up meeting<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">A project manual<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">A kick-off meeting<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">These meetings and tools allow you to: <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Share your goals and make sure they\u2019re understood<\/li>\n<li class=\"li1\">Clarify the roles and responsibilities of everyone involved in the project<\/li>\n<li class=\"li1\">Define the implementation schedule<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837c477 { opacity: 1; }#ut_am_wrap_69ee33837c478 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837c478 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837c478 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837c478\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837c479\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837c483760634091-4147 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837c483760634091-4147 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837c483760634091-4147 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837c483760634091-4147\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837c477\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase1.png\" width=\"433\" height=\"419\" alt=\"Illustration de la premi\u00e8re phase d&#039;implantation L\u00e4ra, D\u00e9marrage du projet.\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1565619496625{border-bottom-width: 1px !important;border-bottom-color: #bfbfbf !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837c511 { opacity: 1; }#ut_am_wrap_69ee33837c512 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837c512 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837c512 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837c512\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837c513\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837c51b485025813-4155 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837c51b485025813-4155 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837c51b485025813-4155 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837c51b485025813-4155\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837c511\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase2.png\" width=\"433\" height=\"419\" alt=\"Illustration de la deuxi\u00e8me phase d&#039;implantation L\u00e4ra, Analyse et architecture.\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 2 \u2014 Analysis and architecture<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">In this phase, you\u2019ll participate in our workshops. They help us understand your challenges and realities, then communicate your options for overcoming them. They help you think things through and make the right choices. This is the starting point for many projects and even more decisions.<\/span><\/p>\n<p class=\"p2\"><strong>Preparatory workshops: understanding your challenges and making the right decisions<\/strong><\/p>\n<p class=\"p3\"><span class=\"s1\">Here\u2019s a brief, non-exhaustive outline of the points covered during the L\u00e4ra preparatory workshops. Not all of these workshops are mandatory and they may vary depending on your particular situation.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564426505000{border-bottom-width: 1px !important;border-bottom-color: #bfbfbf !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 3 \u2014 Implementation<\/span><\/h2>\n<p class=\"p2\"><span class=\"s1\">Once you\u2019ve made your decisions during the workshops, our team will configure your system:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Authentication methods<\/li>\n<li class=\"li2\">Customization<\/li>\n<li class=\"li2\">Payment methods<\/li>\n<li class=\"li2\">Registration management rules<\/li>\n<li class=\"li2\">Transactional reporting<\/li>\n<li class=\"li2\"><span class=\"s1\">Etc. <\/span><\/li>\n<\/ul>\n<p class=\"p2\"><span class=\"s1\">Once this programming is done, you\u2019ll be on a good footing to start your adventure. And remember: wherever you are in the implementation process, you are never alone. We\u2019re here to help you and answer all your questions.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837c593 { opacity: 1; }#ut_am_wrap_69ee33837c594 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837c594 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837c594 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837c594\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837c595\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837c59c736133331-4166 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837c59c736133331-4166 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837c59c736133331-4166 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837c59c736133331-4166\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837c593\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase3-2.png\" width=\"433\" height=\"419\" alt=\"Illustration de la troisi\u00e8me phase d&#039;implantation L\u00e4ra implantation et configuration\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564426510829{border-radius: 1px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837c60d { opacity: 1; }#ut_am_wrap_69ee33837c60e { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837c60e { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837c60e { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837c60e\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837c60f\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837c616114571344-4158 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837c616114571344-4158 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837c616114571344-4158 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837c616114571344-4158\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837c60d\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/Illustrations_Implantation_phase4.png\" width=\"433\" height=\"419\" alt=\"Illustration de la quatri\u00e8me phase d&#039;implantation L\u00e4ra Formation et gestion du changement\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Phase 4 \u2014 Training and change management<\/span><\/h2>\n<p class=\"p2\"><span class=\"s1\">If you have a broad implementation plan or a large organization, you can also benefit from support and training. It allows you to train and support your administrative users with the practical changes related to the arrival of a new solution like L\u00e4ra. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; hide_on_desktop=&#8221;true&#8221; hide_on_tablet=&#8221;true&#8221; css=&#8221;.vc_custom_1568750973918{background-image: url(https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/handshake5.jpg?id=2558) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 2px !important;}&#8221; el_name=&#8221;Mobile&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee33837e4f3 { opacity: 1; }#ut_am_wrap_69ee33837e4f4 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33837e4f4 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33837e4f4 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33837e4f4\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33837e4f5\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33837e502239515664-4281 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33837e502239515664-4281 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33837e502239515664-4281 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33837e502239515664-4281\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee33837e4f3\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 4482 3117'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\" width=\"4482\" height=\"3117\" alt=\"Photo d&#039;un utilisateur dans un bureau avec un casque d&#039;\u00e9coute\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><b><strong>Benefit from our technical assistance on a daily basis<\/strong><\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\" style=\"color: #ffffff;\"><span class=\"s1\">Is time getting away from you? Are you worried about having to add a new management level to address and solve any problems that might come up on your platform? Worry no more! We have a technical assistance team to do it for you and to support you and your users on a daily basis, so you can stay focused on what really matters. <\/span><\/p>\n<p class=\"p1\" style=\"color: #ffffff;\"><span class=\"s1\">Our real-time assistance service aligns with our goals of ensuring that the implementation and use of your LMS goes smoothly. That\u2019s why it\u2019s automatically included in your package, for you and your training portal administrators. You also have the option to extend it to all your trainers, users, and even your learners, in order to offer an impeccable experience to your customers.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee3383803f7 { opacity: 1; }#ut_am_wrap_69ee3383803f8 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee3383803f8 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee3383803f8 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee3383803f8\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee3383803f9\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee338380407574922940-4512 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee338380407574922940-4512 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee338380407574922940-4512 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee338380407574922940-4512\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee3383803f7\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\" width=\"433\" height=\"419\" alt=\"Illustration du processus d&#039;implantation L\u00e4ra LMS, discussions, \u00e9changes et configuration\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><strong><span class=\"s1\">Transparent support<\/span><\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\" style=\"color: #ffffff;\"><span class=\"s1\">You will always have access to every technical assistance request made by your administrators and users. Why? In the interest of transparency, and above all, so you can:<\/span><\/p>\n<ul class=\"ul1\" style=\"color: #ffffff;\">\n<li class=\"li1\"><span class=\"s1\">Make sure the L\u00e4ra team is providing the right service levels and response times<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Be familiar with the types of requests made by your users and the problems they encounter<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Produce statistics on these requests and problems<\/span><\/li>\n<li class=\"li2\"><span class=\"s1\">Keep track of your users\u2019 evaluations of and satisfaction with the provided services <\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee3383804bc { opacity: 1; }#ut_am_wrap_69ee3383804bd { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee3383804bd { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee3383804bd { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee3383804bd\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee3383804be\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee3383804c8548897291-2582 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee3383804c8548897291-2582 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee3383804c8548897291-2582 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee3383804c8548897291-2582\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee3383804bc\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 600 226'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\" width=\"600\" height=\"226\" alt=\"Logo L\u00e4ra LMS blanc fond transparent\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"color: #21b685;\"><b>Overview of L\u00e4ra&#8217;s technical assistance<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul class=\"ul1\" style=\"text-align: left; color: white;\">\n<li class=\"li1\"><span class=\"s2\">Available 7 days a week, 365 days a year<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Open every day from 7:30 a.m. to 10 p.m.<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Requests can be made: <\/span>\n<ul class=\"ul1\" style=\"text-align: left; color: white;\">\n<li class=\"li1\"><span class=\"s2\">By phone<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">By chat<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">By email<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Through your portal<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Bilingual service, in French and English<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Average phone response time: 25.5 seconds<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">97% of requests resolved within 4 hours<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Ongoing service for you and your learners, with full follow-up<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Ticket system for all your users\u2019 requests<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Instant escalation of urgent technical requests<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Training service for your administrators and learners<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; hide_on_mobile=&#8221;true&#8221; css=&#8221;.vc_custom_1568751000533{background-image: url(https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/handshake5.jpg?id=2558) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 2px !important;}&#8221; el_name=&#8221;Computer&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><b>Benefit from our technical assistance on a daily basis<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\" style=\"color: #ffffff;\"><span class=\"s1\">Is time getting away from you? Are you worried about having to add a new management level to address and solve any problems that might come up on your platform? Worry no more! We have a technical assistance team to do it for you and to support you and your users on a daily basis, so you can stay focused on what really matters. <\/span><\/p>\n<p class=\"p1\" style=\"color: #ffffff;\"><span class=\"s1\">Our real-time assistance service aligns with our goals of ensuring that the implementation and use of your LMS goes smoothly. That\u2019s why it\u2019s automatically included in your package, for you and your training portal administrators. You also have the option to extend it to all your trainers, users, and even your learners, in order to offer an impeccable experience to your customers.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee338380549 { opacity: 1; }#ut_am_wrap_69ee33838054a { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee33838054a { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee33838054a { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee33838054a\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee33838054b\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee338380553924423194-4281 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee338380553924423194-4281 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee338380553924423194-4281 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee338380553924423194-4281\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee338380549\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 4482 3117'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/08\/support.jpg\" width=\"4482\" height=\"3117\" alt=\"Photo d&#039;un utilisateur dans un bureau avec un casque d&#039;\u00e9coute\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInLeft\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee3383805ca { opacity: 1; }#ut_am_wrap_69ee3383805cb { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee3383805cb { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee3383805cb { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee3383805cb\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee3383805cc\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee3383805d4343557764-4512 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee3383805d4343557764-4512 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee3383805d4343557764-4512 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee3383805d4343557764-4512\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee3383805ca\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 433 419'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/09\/Lara_Home_Illustrations_implantation_V02.png\" width=\"433\" height=\"419\" alt=\"Illustration du processus d&#039;implantation L\u00e4ra LMS, discussions, \u00e9changes et configuration\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Transparent support<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\" style=\"color: #ffffff;\"><span class=\"s1\">You will always have access to every technical assistance request made by your administrators and users. Why? In the interest of transparency, and above all, so you can:<\/span><\/p>\n<ul class=\"ul1\" style=\"color: #ffffff;\">\n<li class=\"li1\"><span class=\"s1\">Make sure the L\u00e4ra team is providing the right service levels and response times<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Be familiar with the types of requests made by your users and the problems they encounter<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Produce statistics on these requests and problems<\/span><\/li>\n<li class=\"li2\"><span class=\"s1\">Keep track of your users\u2019 evaluations of and satisfaction with the provided services <\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"color: #21b685;\"><b>Overview of L\u00e4ra\u2019s technical assistance<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul class=\"ul1\" style=\"text-align: left; color: white;\">\n<li class=\"li1\"><span class=\"s2\">Available 7 days a week, 365 days a year <\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Open every day from 7:30 a.m. to 10 p.m.<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Requests can be made : <\/span>\n<ul class=\"ul1\" style=\"text-align: left; color: white;\">\n<li class=\"li1\"><span class=\"s2\">By phone<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">By chat<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">By email<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Through your portal<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Bilingual service, in French and English<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Average phone response time: 25.5 seconds<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">97% of requests resolved within 4 hours<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Ongoing service for you and your learners, with full follow-up<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Ticket system for all your users\u2019 requests<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Instant escalation of urgent technical requests<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Training service for your administrators and learners<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-effect=\"slideInRight\" data-animateonce=\"yes\" data-delay=\"0\" class=\"wpb_content_element ut-animate-image animated ut-no-animation-tablet ut-no-animation-mobile  clearfix\"><style type=\"text\/css\">#ut_am_69ee338380641 { opacity: 1; }#ut_am_wrap_69ee338380642 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69ee338380642 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69ee338380642 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69ee338380642\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69ee338380643\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\">\r\n        <div class=\"ut-element-glitch-wrap\">\r\n\r\n            \r\n        <style type=\"text\/css\">\r\n\r\n                        \r\n        @media (min-width: 1025px) {\r\n\r\n        #ut-element-glitch-69ee33838064b552746897-2582 .ut-glitch-single-element {\r\n                                            \r\n                }\r\n        }\r\n\r\n        @media (min-width: 768px) and (max-width: 1024px) {\r\n\r\n        #ut-element-glitch-69ee33838064b552746897-2582 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n\r\n        #ut-element-glitch-69ee33838064b552746897-2582 .ut-glitch-single-element {\r\n                                                \r\n                    }\r\n        }\r\n\r\n        \r\n        <\/style>\r\n\r\n        \r\n            <div id=\"ut-element-glitch-69ee33838064b552746897-2582\" class=\" ut-element-glitch ut-glitch-none ut-element-glitch-permanent\">\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n                <div class=\"ut-glitch-single-element ut-lozad skip-lazy\" data-background-image=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\"><\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69ee338380641\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 600 226'%2F%3E\" data-src=\"https:\/\/lara-lms.com\/wp-content\/uploads\/2018\/11\/logo_lara_descriptif_cmyk.png\" width=\"600\" height=\"226\" alt=\"Logo L\u00e4ra LMS blanc fond transparent\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section content_placement=&#8221;middle&#8221; background_position=&#8221;center top&#8221; section_separator_bottom_height=&#8221;3&#8243; css=&#8221;.vc_custom_1565281386036{border-bottom-width: 1px !important;padding-top: 150px !important;padding-bottom: 150px !important;background: #ffffff url(https:\/\/lara-lms.com\/wp-content\/uploads\/2019\/04\/Lara_Apropos_Background_V02.jpg?id=3434) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-bottom-color: #d3d3d3 !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_row][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;1&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text] Implementation services and technical support to support you and your users [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text] Introducing a new digital solution into a work environment comes [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4678","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>L\u00e4ra LMS | Our Setup and Technical Assistance Service<\/title>\n<meta name=\"description\" content=\"We want to support you in the best way possible, so we\u2019ve set up an implementation process with workshops and a technical assistance service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lara-lms.com\/en\/implementation\/\" \/>\n<meta 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