Implementation services and technical support to support you and your users

Introducing a new digital solution into a work environment comes with its share of management and compromise. That’s why, when you choose Lära, you aren’t just receiving the system. You’re also benefiting from the support of a team of experts. They’ll use their know-how to guide you through setting up and using your learning management system.

See how the Lära team supports and advises you from day one.

Set up Lära in four phases, and get support along the way so you can better achieve your goals

Installing and rolling out a new LMS is no easy task. It requires preparation, attention to detail, and management of all the stages and changes that come with it.

So we came up with a complete implementation process to lighten your workload and make it easier for you to get started. During its four phases and preparatory workshops, our specialists and a dedicated resource will guide you step by step.

Our team’s job is to help you define your needs and challenges, then integrate and configure Lära’s tools and features to match. We’ll support you until you can run your daily operations pretty much independently.

Illustration de la première phase d'implantation Lära, Démarrage du projet.

Phase 1 — Start-up

Before we get started, it’s best to make sure our teams are on the same page. That’s why, during the start-up period, we included:

A start-up meeting
A project manual
A kick-off meeting

These meetings and tools allow you to:

Share your goals and make sure they’re understood
Clarify the roles and responsibilities of everyone involved in the project
Define the implementation schedule

Illustration de la deuxième phase d'implantation Lära, Analyse et architecture.

Phase 2 — Analysis and architecture

In this phase, you’ll participate in our workshops. They help us understand your challenges and realities, then communicate your options for overcoming them. They help you think things through and make the right choices. This is the starting point for many projects and even more decisions.

Preparatory workshops: understanding your challenges and making the right decisions

Here’s a brief, non-exhaustive outline of the points covered during the Lära preparatory workshops. Not all of these workshops are mandatory and they may vary depending on your particular situation.

Illustration de la troisième phase d'implantation Lära implantation et configuration

Phase 3 — Implementation

Once you’ve made your decisions during the workshops, our team will configure your system:

Authentication methods
Customization
Payment methods
Registration management rules
Transactional reporting
Etc.

Once this programming is done, you’ll be on a good footing to start your adventure. And remember: wherever you are in the implementation process, you are never alone. We’re here to help you and answer all your questions.

Illustration de la quatrième phase d'implantation Lära Formation et gestion du changement

Phase 4 — Training and change management

If you have a broad implementation plan or a large organization, you can also benefit from support and training. It allows you to train and support your administrative users with the practical changes related to the arrival of a new solution like Lära.

Phase 1 — Start-up

Before we get started, it’s best to make sure our teams are on the same page. That’s why, during the start-up period, we included:

A start-up meeting
A project manual
A kick-off meeting

These meetings and tools allow you to:

Share your goals and make sure they’re understood
Clarify the roles and responsibilities of everyone involved in the project
Define the implementation schedule

Phase 2 — Analysis and architecture

In this phase, you’ll participate in our workshops. They help us understand your challenges and realities, then communicate your options for overcoming them. They help you think things through and make the right choices. This is the starting point for many projects and even more decisions.

Preparatory workshops: understanding your challenges and making the right decisions

Here’s a brief, non-exhaustive outline of the points covered during the Lära preparatory workshops. Not all of these workshops are mandatory and they may vary depending on your particular situation.

Phase 3 — Implementation

Once you’ve made your decisions during the workshops, our team will configure your system:

Authentication methods
Customization
Payment methods
Registration management rules
Transactional reporting
Etc.

Once this programming is done, you’ll be on a good footing to start your adventure. And remember: wherever you are in the implementation process, you are never alone. We’re here to help you and answer all your questions.

Phase 4 — Training and change management

If you have a broad implementation plan or a large organization, you can also benefit from support and training. It allows you to train and support your administrative users with the practical changes related to the arrival of a new solution like Lära.

Photo d'un utilisateur dans un bureau avec un casque d'écoute

Benefit from our technical assistance on a daily basis

Is time getting away from you? Are you worried about having to add a new management level to address and solve any problems that might come up on your platform? Worry no more! We have a technical assistance team to do it for you and to support you and your users on a daily basis, so you can stay focused on what really matters.

Our real-time assistance service aligns with our goals of ensuring that the implementation and use of your LMS goes smoothly. That’s why it’s automatically included in your package, for you and your training portal administrators. You also have the option to extend it to all your trainers, users, and even your learners, in order to offer an impeccable experience to your customers.

Illustration du processus d'implantation Lära LMS, discussions, échanges et configuration

Transparent support

You will always have access to every technical assistance request made by your administrators and users. Why? In the interest of transparency, and above all, so you can:

Make sure the Lära team is providing the right service levels and response times
Be familiar with the types of requests made by your users and the problems they encounter
Produce statistics on these requests and problems
Keep track of your users’ evaluations of and satisfaction with the provided services

Overview of Lära’s technical assistance

Available 7 days a week, 365 days a year
Open every day from 7:30 a.m. to 10 p.m.
Requests can be made:
- By phone
- By chat
- By email
- Through your portal
Bilingual service, in French and English
Average phone response time: 25.5 seconds
97% of requests resolved within 4 hours
Ongoing service for you and your learners, with full follow-up
Ticket system for all your users’ requests
Instant escalation of urgent technical requests
Training service for your administrators and learners

Benefit from our technical assistance on a daily basis

Is time getting away from you? Are you worried about having to add a new management level to address and solve any problems that might come up on your platform? Worry no more! We have a technical assistance team to do it for you and to support you and your users on a daily basis, so you can stay focused on what really matters.

Our real-time assistance service aligns with our goals of ensuring that the implementation and use of your LMS goes smoothly. That’s why it’s automatically included in your package, for you and your training portal administrators. You also have the option to extend it to all your trainers, users, and even your learners, in order to offer an impeccable experience to your customers.

Transparent support

You will always have access to every technical assistance request made by your administrators and users. Why? In the interest of transparency, and above all, so you can:

Make sure the Lära team is providing the right service levels and response times
Be familiar with the types of requests made by your users and the problems they encounter
Produce statistics on these requests and problems
Keep track of your users’ evaluations of and satisfaction with the provided services

Overview of Lära’s technical assistance

Available 7 days a week, 365 days a year
Open every day from 7:30 a.m. to 10 p.m.
Requests can be made :
- By phone
- By chat
- By email
- Through your portal
Bilingual service, in French and English
Average phone response time: 25.5 seconds
97% of requests resolved within 4 hours
Ongoing service for you and your learners, with full follow-up
Ticket system for all your users’ requests
Instant escalation of urgent technical requests
Training service for your administrators and learners