Unrivalled technical support, a key success factor
Are you short on time? And you’re afraid of adding another layer of management to deal with the various problems that can arise on your platform?
Don’t worry about it! We’ve got a support team to do it for you, and to support you and your users on a daily basis. Focus on the essentials.
Benefit from our day-to-day technical support
Our real-time support service is part of our goal to ensure the success of your implementation and to support the use of your learning management system. That’s why it’s automatically included in your package for you and your learning portal administrators.
What’s more, you also have the option of extending it to all your trainers, all your users, and even all your learners*, so you can offer your customers an impeccable experience.
*Premium assistance is available as an optional extra.
A transparent service
At any time, you have access to all requests made to technical support by your administrators and users. Why do we do this? For the sake of transparency, and above all, to enable you to:
- Validate the Lära team’s compliance with service levels (SLAs) and response times
- Understand the nature of your users’ requests and problems
- Generate statistics on these requests and problems
- Keep up to date with your users’ evaluations and satisfaction with your services
Lära technical assistance at a glance
- Available 7 days/ 7, 365 days / year
Every day from 7:30 a.m. to 10 p.m.
Inquiries by : - Phone
- Chat
- On your portal
- Bilingual service, English and French
- Average response time by telephone: 25.5 seconds
- 97% of requests resolved within 4 hours
- Continuous service for you and your learners, with full tracking
- Ticketing system for all your users’ requests
- Instant escalation of urgent technical requests
- Training service for your administrators and learners